Recently I was asked to present a webinar for the Los Angeles Chapter of American Society for Training and Development. Although I am writing this blog post, well in advance, the purpose is to serve as a follow up for the attendees. The date of the webinar is May 6, 2010 at 12:30 Pacific Time. Although the link to register for the webinar is not up as of the publishing of this post, you can click on the ASTDLA link to stay updated.  My goal for the webinar is to help Learning Professionals move beyond skepticism regarding the use of Twitter, and see it as a evolution to the learning process.

The title I am sure upsets a lot of vendors who provide customer service programs. Let’s give it some thought.  Exceptional customer service is a value. Have you ever trained someone successfully on changing their values. If you have, you are one in very elite group of miracle workers capable of touching the inner soul of man. We use training to change behaviors not ideals and values.  This blog entry will help you put customer service in the right perspective and create a culture conducive to that vision.

ASTD Techknowledge presented a great crowdsourcing opportunity. One of the challenges we have as trainers / learning facilitators, is getting the learner engaged. Twitter is not the be all solution to our workforce problems but it does offer great value. The challenge is its value is limited to the willingness of the learner to participate.