Throw out Conventional Customer Service Programs
The title I am sure upsets a lot of vendors who provide customer service programs. Let’s give it some thought. Exceptional customer service is a value. Have you ever trained someone successfully on changing their values. If you have, you are one in very elite group of miracle workers capable of touching the inner soul of man. We use training to change behaviors not ideals and values. This blog entry will help you put customer service in the right perspective and create a culture conducive to that vision.
